At Zapatla, we are committed to delivering the best in quality and value. If, for any reason, you find yourself unsatisfied with your order, we're here to make things right.
Products must be returned in their original condition and packaging.
Used products or those damaged by the customer are not eligible for a refund.
- How to Initiate a Return:
- Request your Return Authorization Number (RA#) by emailing sales@zapatla.pk.
- Provide a detailed reason for your return and attach pictures or a video supporting your claim.
- Upon approval, you will receive your RA# and the address of the nearest warehouse where you can send the product.
To ensure your refund, please use a trackable mail service. We cannot be held responsible for lost or missing packages.
Upon receipt of your package, our team will examine the products, and a full refund will be issued to your original method of payment.
A refund receipt will be emailed to the address used during your original purchase.
For replacements, you need to send the wrong size/shoes first to our address, once received, we will send you the new shoes/size and you have to pay delivery charges. Note: Replacement process takes 10 to 15 days.
For more detailed information about your options and procedures for returning your order, please refer to our comprehensive Return & Refund Policy.
We appreciate your trust in Zapatla, and we're here to make your experience as smooth as possible.
