At Zapatla, we want your shopping experience to be as seamless as slipping into your favorite pair of shoes. Our billing terms and conditions are designed to ensure transparency and convenience.

• Cash on Delivery (COD) Service:

Upon placing your order, we kick into action, processing and dispatching through trusted third-party logistics partners like Leopard, Postex, and Trax.

The parcel is delivered to the address you provide, and our courteous riders hand it over to you on a cash-on-delivery basis. Simply pay the parcel amount to the rider upon receiving your much-anticipated package.

• Returning and Refunding:

We understand that sometimes things don't go as planned. If you encounter any issues with your parcel, you can initiate a return and claim a refund within 30 days of receiving it.

To start the return process, you have two convenient options:

• Call us: Reach out to our dedicated team at 0335-2994025 for personalized assistance.
• Email us: Shoot us an email at sales@zapatla.pk. Provide a detailed reason for your return and attach pictures or a video supporting your claim.

Our team will guide you through the simple steps to ensure a hassle-free return.