Billing Terms & Conditions
At Zapatla, we want your shopping experience to be as seamless as slipping into your favorite pair of shoes. Our billing terms and conditions are designed to ensure transparency and convenience.
- Cash on Delivery (COD) Service:
Upon placing your order, we kick into action, processing and dispatching through trusted third-party logistics partners like Leopard, Postex, and Trax.
The parcel is delivered to the address you provide, and our courteous riders hand it over to you on a cash-on-delivery basis. Simply pay the parcel amount to the rider upon receiving your much-anticipated package.
- Returning and Refunding:
We understand that sometimes things don't go as planned. If you encounter any issues with your parcel, you can initiate a return and claim a refund within 30 days of receiving it.
To start the return process, you have two convenient options:
- Call us: Reach out to our dedicated team at 0335-2994025 for personalized assistance.
- Email us: Shoot us an email at sales@zapatla.pk. Provide a detailed reason for your return and attach pictures or a video supporting your claim.
Our team will guide you through the simple steps to ensure a hassle-free return.