At Zapatla, we are committed to delivering the best in quality and value. If, for any reason, you find yourself unsatisfied with your order, we're here to make things right.

  • Conditions for Refund:

Products must be returned in their original condition and packaging.

Used products or those damaged by the customer are not eligible for a refund.

  • How to Initiate a Return:
  • Request your Return Authorization Number (RA#) by emailing
  • Provide a detailed reason for your return and attach pictures or a video supporting your claim.
  • Upon approval, you will receive your RA# and the address of the nearest warehouse where you can send the product.


  • Important Notes:

To ensure your refund, please use a trackable mail service. We cannot be held responsible for lost or missing packages.

Upon receipt of your package, our team will examine the products, and a full refund will be issued to your original method of payment.

A refund receipt will be emailed to the address used during your original purchase.
For replacements, you need to send the wrong size/shoes first to our address, once received, we will send you the new shoes/size and you have to pay delivery charges. Note: Replacement process takes 10 to 15 days.

For more detailed information about your options and procedures for returning your order, please refer to our comprehensive Return & Refund Policy.

We appreciate your trust in Zapatla, and we're here to make your experience as smooth as possible.